The Power of Anticipation: Jeff Bezos and the Art of Customer Obsession
Beyond Customer Service: Jeff Bezos’s Customer Obsession Jeff Bezos, the founder of Amazon, didn’t just build an online bookstore; he fundamentally reshaped how businesses perceive and interact with their customers. His relentless pursuit of customer obsession transcends conventional customer service, moving into a realm of anticipating needs before they are even articulated. This philosophy is…